Terms and Conditions
Cromwells aims to provide a complete, prompt and personal service. Our business and reputation has evolved through looking after our clients. We aim to provide the same quality of service through our web site. As such our web site needs to meet with minimum legal requirements, standards we feel we will both meet and surpass. Our on-line policies will be under constant review to enable us to maintain the level of service we already offer our customers.

Delivery is normally 28 days. However in peak periods this may extend to 6 weeks or longer. If you need the plaque for a special occasion e.g. a birthday, please e-mail us so we can let you know if we're able to meet your deadline.

Customer Support and Service
You can call our customer support and service on 07854 383137 between 9.00am and 9.00pm UK time Monday to Saturday with you product questions or enquiries. If we are not in our answerphone will pick up your message. Alternatively you can E-mail directly on plaqueman@cromwellsplaques.com

Complaints Procedure
In the unlikely event of a complaint against Cromwells we will do our utmost to deal with it quickly, fairly and effectively. We will acknowledge your complaint within 3 working days, by E-mail or telephone and will then inform you of how long our investigations will take to resolve your complaint . We will always resolve any complaints in writing with our customers. You can E-mail your complaints direct to: plaqueman@cromwellsplaques.com

Privacy Statement
Cromwells do not send out marketing material and as such there is no need for you to be able to opt out of any marketing initiatives. We only collect data from people who place orders and then we do not use this for any other purpose. If you have any privacy questions please contact us at: info@cromwellsplaques.com

How we keep and use your personal data.
We keep paper and computer records that may hold personal data about you. This may include some or all of the following:

Name
Postal address
Telephone number
Email address
Details of previous orders
As a matter of company policy, we NEVER pass or sell personal customer data to any third party. Due to this policy we are exempt from registering under the UK Data Protection Act.
Any data is held purely for our purposes alone.

Cancellation rights
The Consumer Protection (Distance Selling) Regulations 2000 dictate that we are a special case as our goods are made to your personal specifications and as such you do not have the right to cancel.
Key Facts Page 14. 6 Exceptions to the right to cancel
6.1 (c) goods made to the consumers specifications or clearly personalised.

Terms and conditions.
Your statutory rights are not affected.

Do you accept personal cheques?
We accept cheques drawn on a UK bank for £ Sterling, allow time for clearance

Can you send goods to Russia or the former Eastern Block?
YES But we require payment by international money order first! Sorry no credit cards. All import duties etc. are the responsibility of the purchaser.

I intend to try to buy goods with a dodgy credit card, will I get away with it?
NO! we use quite advanced techniques to protect ourselves from this type of scam. you won't get the goods but you probably will get your collar felt. Please save us both the effort.